We suggest using products within 6 months after opening for best quality. Natural variations in color, texture and smell can occur since our products do not contain preservatives, additives, or fillers. We recommend storing them in a cool, shaded place, and using as instructed. Refrain from getting water in the jar to avoid contamination and maximize your product’s life.

We handcraft our products in small batches with only natural ingredients, therefore consistency can change depending on how the product is stored. If your product has become too liquid, we recommend placing it in the refrigerator for 10 minutes.  If the product has become too firm, we recommend taking a small amount of product and rubbing it between clean hands before applying.

Yes! Our products can be used on all age ranges including newborns. We always recommend small patch testing to ensure no allergies. Consult a doctor if rash occurs.

Yes, our products use only natural ingredients with no added fillers, synthetic fragrances or harsh chemicals. Our products are 100% non-toxic. However, we recommend consulting your doctor if you have any concerns.

Yes, our products are 100% non-toxic and are safe for sensitive skin. We always recommend small patch testing to ensure no allergies.

Many of the ingredients we use in our products are organic. For a full list please refer to the ingredient list or the product’s label.

Our products are for external use only. If you or your child ingest our product, we recommend consulting your doctor.

Yes, we offer a discount which can be found when you subscribe to emails.

We offer free standard shipping on orders of $75 or more to the contiguous U.S. (excluding Alaska, Hawaii and Puerto Rico).

Please allow 2-3 days for products to be packaged and shipped. We currently ship Monday-Friday during business hours. Orders placed over the weekend will be shipped early the following week. Our standard shipping time frame is 3-4 business days. Once your items, ship you will receive an email with the tracking number.

Email us at hello@nicandjules.com. We will do our best to cancel or make changes if your order hasn’t been packaged and shipped. Please note we cannot guarantee any modifications will be made.

Please contact your local carrier with your tracking number. Sometimes carriers mark packages undeliverable or they may need to be picked up in person. If you believe your address is incorrect, please contact us at hello@nicandjules.com.

Please view our full refund and exchange policy here.

Currently we do not have any retail locations. Our products can be purchased online at www.nicandjules.com.

We always look to add new products. Feel free to drop us a note at hello@nicandjules.com with any suggestions!

We are a family run small business. We recently turned our love for crafting products into a business and are grateful for every order. We’ve spent time formulating products and sourcing ingredients we know work. Our products use only natural ingredients. All of our ingredients are non-toxic, and are free from fillers, harsh chemicals and additives. We do not use synthetic fragrance or preservatives. We do not mass produce and each small batch is carefully crafted.